Frequently Asked Questions

Corkie is Yon Wine’s wine assistant.
She helps you choose wines, create food pairings, build a personalised taste profile, and get support if something doesn’t go as expected.

Corkie works through WhatsApp.
Just start a conversation and type naturally — no app download needed.

You can ask Corkie for help with:

  • Choosing wines based on your taste
  • Food and wine pairings
  • Recommendations for dinners, events, or gifts
  • ⁠Creating and improving your wine profile
  • Support before or after your experience

Not directly.
Corkie focuses on guidance, discovery, and support, and may direct you to Yon Wine or trusted partners when relevant.

Yes.
Corkie learns from your interactions to improve recommendations over time.

Corkie can chat in multiple languages.
Just start the conversation in your preferred language.

You can use these commands at any time:

•⁠ ⁠/help — shows the help message
•⁠ ⁠/delete — deletes all your messages and chat history
•⁠ ⁠/opt-in — receive Yon Wine news and campaigns on WhatsApp
•⁠ ⁠/opt-out — stop receiving marketing messages
•⁠ ⁠/email (text) — if you want to contact us directly for any other question

No.
You will only receive marketing messages if you explicitly use /opt-in.
You can stop them at any time with /opt-out.

When you use /delete, all messages and data linked to your chat with Corkie are deleted, in accordance with our privacy policy.

No.
Corkie is an AI-powered virtual assistant, but she can connect you with human support if needed.

Yes.
Chatting with Corkie and getting recommendations is free.

Yes.
Your data is used only to provide the service and improve your experience.
It is never used for marketing without your consent.

Learn more at:

Yes.
Corkie is only available to users who are of legal drinking age in their country